FRSC to launch tech-driven licence, plate system this month
The Corps Marshal reiterated that customer satisfaction remains a key pillar of FRSC’s service philosophy, describing the Customer Service Week as a time to celebrate both the Corps’ workforce and the public it serves. | Photo: Kayode Oyedare
The Federal Road Safety Corps FRSC is set to unveil an enhanced and technology-driven system for the processing of driver’s licences and vehicle number plates before the end of the month.
The Corps Marshal of FRSC, Mallam Shehu Mohammed stated this in Abuja while addressing staff and stakeholders during the 2025 Customer Service Week celebration.
He said the upgrade marks a major step in the Corps’ drive to reform its service delivery process and restore public confidence in its critical functions.
“I want to assure our customers that we are upscaling and upgrading the technology and system infrastructure of these two products. By the grace of God, within this month, we are launching an enhanced system to improve service delivery and efficiency.”
While acknowledging the frustrations experienced by applicants in recent months, Mallam Shehu Mohammed tendered an unreserved apology to the public over the delays and challenges in obtaining driver’s licences and vehicle number plates.
“We want to also apologise to our team and customers for the delay and difficulty experienced over a period of time in processing and obtaining driver’s licences and number plates.”
The Corps Marshal stressed that the new system would significantly reduce waiting time, ensure faster processing, and improve data integrity, adding that the initiative was part of broader efforts to modernise FRSC operations through technology.
The FRSC Boss commended the loyalty and patience of motorists, partners and stakeholders, noting that their trust and cooperation remain central to the Corps’ achievements in promoting road safety.
“For every challenge solved, opportunities seized and milestones recorded, it’s made possible by the trust and loyalty of our customers.”
He reaffirmed FRSC’s commitment to championing effective legislation, policy implementation, and sustained enforcement toward reducing road traffic crashes, fatalities, and injuries across the country.
Mallam Shehu Mohammed however urged motorists and all road users to continue to adhere strictly to traffic rules and regulations to promote safety on Nigerian roads.
“We want to tell our teaming motorists and road users that they should continue to abide by the road traffic rules and regulations so that we have safety first, safety always and safety forever.”
The Customer Service Week is observed annually to honour the commitment of service providers and appreciate customers for their loyalty and support in fostering institutional excellence.
Editing by Tijjani Ibrahim
